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	<title>AboutFaceDigital</title>
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		<title>Facebook Readying eCommerce Offering?</title>
		<link>http://www.aboutfacedigital.com/blog/2010/02/06/facebook-readying-ecommerce-offering/</link>
		<comments>http://www.aboutfacedigital.com/blog/2010/02/06/facebook-readying-ecommerce-offering/#comments</comments>
		<pubDate>Sat, 06 Feb 2010 14:19:33 +0000</pubDate>
		<dc:creator>Richard Krueger</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[e-commerce]]></category>

		<guid isPermaLink="false">http://www.aboutfacedigital.com/?p=519</guid>
		<description><![CDATA[I was pleasantly surprised to see a new design to the Facebook home page when I woke up this snowy Sat. morning.  Facebook was even nice enough to bring attention to the new features.  But one menu item easily accessible via the new pull down  Account Tab on the upper right corner of the screen [...]]]></description>
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		<title>I’m Going Mobile</title>
		<link>http://www.aboutfacedigital.com/blog/2010/01/28/i%e2%80%99m-going-mobile/</link>
		<comments>http://www.aboutfacedigital.com/blog/2010/01/28/i%e2%80%99m-going-mobile/#comments</comments>
		<pubDate>Thu, 28 Jan 2010 21:05:31 +0000</pubDate>
		<dc:creator>Michael Friedin</dc:creator>
				<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Mobile]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[device]]></category>
		<category><![CDATA[ipad]]></category>
		<category><![CDATA[iphone]]></category>
		<category><![CDATA[netbook]]></category>

		<guid isPermaLink="false">http://www.aboutfacedigital.com/?p=518</guid>
		<description><![CDATA[  
While not all that impressed with the iPad from a features standpoint (it does seem to be an oversized iPhone OS), you have to hand it to Apple for creating another revenue model off of its platform. The primary takeaway for me was Jobs defining and claiming ownership of the mobile device market [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Blogging is a Quantity Sum Game</title>
		<link>http://www.aboutfacedigital.com/blog/2010/01/07/blogging-is-a-quantity-sum-game/</link>
		<comments>http://www.aboutfacedigital.com/blog/2010/01/07/blogging-is-a-quantity-sum-game/#comments</comments>
		<pubDate>Thu, 07 Jan 2010 19:45:57 +0000</pubDate>
		<dc:creator>Richard Krueger</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[New Years resolution]]></category>
		<category><![CDATA[SEO]]></category>

		<guid isPermaLink="false">http://www.aboutfacedigital.com/?p=516</guid>
		<description><![CDATA[
A wise blogger once told me that blogging was a game won by he who publishes the most.  From an obvious SEO stand-point, this paradigm holds true.  By creating content that in turn gets indexed via Google and the others, your site&#8217;s rank and position will improve organically.
However, I suspect the blogger was talking beyond [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>5 Tricks to B2B Marketing Socially</title>
		<link>http://www.aboutfacedigital.com/blog/2009/11/09/5-tricks-to-b2b-marketing-socially/</link>
		<comments>http://www.aboutfacedigital.com/blog/2009/11/09/5-tricks-to-b2b-marketing-socially/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 19:35:28 +0000</pubDate>
		<dc:creator>Paul Dunay</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Conversational Marketing]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Thought Leadership]]></category>

		<guid isPermaLink="false">http://www.aboutfacedigital.com/?p=514</guid>
		<description><![CDATA[Whenever I ask members of sales team from around the globe what they need – the answer never changes – more case studies. Its not to say that we don’t respond but for whatever reason it takes a village to get a single case study done.
The reason the sales team loves case studies is it [...]]]></description>
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		<title>The Tipping Point and your Contact Center</title>
		<link>http://www.aboutfacedigital.com/blog/2009/11/03/the-tipping-point-and-your-contact-center/</link>
		<comments>http://www.aboutfacedigital.com/blog/2009/11/03/the-tipping-point-and-your-contact-center/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 14:05:34 +0000</pubDate>
		<dc:creator>Paul Dunay</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Customer Support]]></category>
		<category><![CDATA[Social media]]></category>

		<guid isPermaLink="false">http://www.aboutfacedigital.com/?p=513</guid>
		<description><![CDATA[Back in the year 2000, Malcolm Gladwell published his landmark book called The Tipping Point. And little did he know 9 years later he would have set the stage for how many Contact Centers handle Social Media?
Let me explain …
Many of the most Socially advanced Contact Centers today are using tools to listen in on [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Use Social Media to spot issues before they hit the Contact Center!</title>
		<link>http://www.aboutfacedigital.com/blog/2009/10/27/use-social-media-to-spot-issues-before-they-hit-the-contact-center/</link>
		<comments>http://www.aboutfacedigital.com/blog/2009/10/27/use-social-media-to-spot-issues-before-they-hit-the-contact-center/#comments</comments>
		<pubDate>Tue, 27 Oct 2009 17:33:18 +0000</pubDate>
		<dc:creator>Paul Dunay</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Social media]]></category>

		<guid isPermaLink="false">http://www.aboutfacedigital.com/?p=512</guid>
		<description><![CDATA[Firey laptop batteries, defective chips, tainted foods, toothpaste that stains teeth – these are just some real examples of issues that struck companies recently that might have been headed off at the pass by Social Media.
When you have an issue these days – what’s the first place you go for more information? That’s right – [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Spend More Time Planning your Content Strategy!</title>
		<link>http://www.aboutfacedigital.com/blog/2009/10/20/spend-more-time-planning-your-content-strategy/</link>
		<comments>http://www.aboutfacedigital.com/blog/2009/10/20/spend-more-time-planning-your-content-strategy/#comments</comments>
		<pubDate>Tue, 20 Oct 2009 14:12:17 +0000</pubDate>
		<dc:creator>Paul Dunay</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.aboutfacedigital.com/?p=511</guid>
		<description><![CDATA[Because of my new book, Facebook Marketing for Dummies (Wiley),  which is launching next week &#8211; I have been getting a lot of emails and questions from my readers that are very focused on launching their Facebook and Twitter presence.
Seems to me like these channels have gone mainstream in the minds of many marketers [...]]]></description>
		<wfw:commentRss>http://www.aboutfacedigital.com/blog/2009/10/20/spend-more-time-planning-your-content-strategy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why Social Strategies are Difficult for Agencies to execute?</title>
		<link>http://www.aboutfacedigital.com/blog/2009/10/15/social-strategy-difficult-for-agencies/</link>
		<comments>http://www.aboutfacedigital.com/blog/2009/10/15/social-strategy-difficult-for-agencies/#comments</comments>
		<pubDate>Thu, 15 Oct 2009 16:12:00 +0000</pubDate>
		<dc:creator>Paul Dunay</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Social media]]></category>

		<guid isPermaLink="false">http://www.aboutfacedigital.com/?p=510</guid>
		<description><![CDATA[Many agencies today are offering Social Media services (if they aren’t they need to). But for many of them it is often hard to architect the strategy since so much of the knowledge of ‘who to go to’ for ‘what type of Social Media conversation’ is very internal knowledge.
A good Social Media strategy starts with [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>TMobile Loses Sidekick Data &#8211; Can You Say Ooooops</title>
		<link>http://www.aboutfacedigital.com/blog/2009/10/11/tmobile-loses-sidekick-data-can-you-say-ooooops/</link>
		<comments>http://www.aboutfacedigital.com/blog/2009/10/11/tmobile-loses-sidekick-data-can-you-say-ooooops/#comments</comments>
		<pubDate>Sun, 11 Oct 2009 02:03:33 +0000</pubDate>
		<dc:creator>Richard Krueger</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[cell phone]]></category>
		<category><![CDATA[Danger]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[mobile data]]></category>
		<category><![CDATA[mobile internet]]></category>
		<category><![CDATA[Sidekick]]></category>
		<category><![CDATA[T-Mobile]]></category>

		<guid isPermaLink="false">http://www.aboutfacedigital.com/?p=509</guid>
		<description><![CDATA[T-Mobile, who last weekend had a major outage for all SideKick owners (yes, there are still some faithful who own Sidekicks, but not for much longer).  However, when I contacted customer service, they continued to feed me company lies that our data was not lost and to stay tuned for further word on the restoration [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Putting Real-Time Data to Work</title>
		<link>http://www.aboutfacedigital.com/blog/2009/10/07/putting-real-time-data-to-work/</link>
		<comments>http://www.aboutfacedigital.com/blog/2009/10/07/putting-real-time-data-to-work/#comments</comments>
		<pubDate>Wed, 07 Oct 2009 18:53:13 +0000</pubDate>
		<dc:creator>Richard Krueger</dc:creator>
				<category><![CDATA[Buzz Marketing]]></category>
		<category><![CDATA[Conversational Marketing]]></category>
		<category><![CDATA[Crowdsourcing]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Reputation Monitoring]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[User Generated Content]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[Darren Culbreath]]></category>
		<category><![CDATA[developer]]></category>
		<category><![CDATA[real-time search]]></category>
		<category><![CDATA[Richard Krueger]]></category>
		<category><![CDATA[Samepoint]]></category>
		<category><![CDATA[social media API]]></category>

		<guid isPermaLink="false">http://www.aboutfacedigital.com/?p=508</guid>
		<description><![CDATA[Samepoint, a company which grew out of the need to monitor and manage what people were saying about my clients, is making its vast data pipe available to the enterprise.  Let me tell you a little bit about how it started.  About six months ago, my co-founder and CTO, Darren Culbreath, was asked if Samepoint [...]]]></description>
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