November 2009
You are browsing the archive for November 2009.
5 Tricks to B2B Marketing Socially
Whenever I ask members of sales team from around the globe what they need – the answer never changes – more case studies. Its not to say that we don’t respond but for whatever reason it takes a village to get a single case study done.
The reason the sales team loves case studies is it [...]
The Tipping Point and your Contact Center
Back in the year 2000, Malcolm Gladwell published his landmark book called The Tipping Point. And little did he know 9 years later he would have set the stage for how many Contact Centers handle Social Media?
Let me explain …
Many of the most Socially advanced Contact Centers today are using tools to listen in on [...]